Serviceability and Predictive Analytics

February 20, 2020

How Do You Rate Your Printer Service Technician?

This blog post will discuss ways in which service companies can better cater to customers, helping the latter group decide if their current provider is worth keeping.
February 18, 2020

Service and Support a Top Buying Factor in U.S. Companies

Today’s companies want to be sure the products they are purchasing, including printers and MFPs, are not only reliable but able to be easily fixed in the event of an issue. This is reflected in Keypoint Intelligence research showing that service and support are the most important buying criteria for selecting a product or vendor—outside of device features.
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